Telemedicine Expansion

Many rural residents were spending hours on the road for routine appointments, so in partnership with an Ontario Health Team we introduced a secure video-visit workflow that now connects patients to a nurse in under fifteen minutes. More than 7,000 appointments were completed in the first year and the partner reported a measurable decline in non-urgent ER visits, while 93 percent of surveyed patients rated the service positively. The solution relies on Twilio Programmable Video, AWS Kinesis, React Native clients, Cadence-orchestrated workflows, and Keycloak SSO, with product analytics guiding each iteration.