Senior Product Manager

Implemented a province-wide virtual-care service that allows patients to meet clinicians by video rather than travelling to urgent-care clinics or emergency departments.

Many rural residents were spending hours on the road for routine appointments, so in partnership with an Ontario Health Team we introduced a secure video-visit workflow that now connects patients to a nurse in under fifteen minutes. More than 7,000 appointments were completed in the first year and the partner reported a measurable decline in non-urgent ER visits, while 93 percent of surveyed patients rated the service positively. The solution relies on Twilio Programmable Video, AWS Kinesis, React Native clients, Cadence-orchestrated workflows, and Keycloak SSO, with product analytics guiding each iteration.

Guided the platform through ISO 27001 and Ontario Virtual-Visit compliance so hospital partners could adopt the software with confidence.

Large healthcare organizations require rigorous security assurances, so we formalized an information security management system, documented controls, and closed outstanding gaps. Both audits were passed on the first attempt, enabling the sales team to approach enterprise prospects months earlier and move through procurement processes more smoothly. The work included a living risk register and staff training, with clear documentation ensuring a smooth audit.

Converted the legacy data model to the HL7 FHIR standard so hospitals and third-party tools can exchange information with minimal custom work.

Interoperability is essential when working with larger providers, so we mapped more than sixty tables to FHIR resources and executed a safe migration without service disruption. Integration timelines for new partners subsequently dropped by forty percent and internal teams began adopting analytics tools that expect FHIR-formatted data. The initiative relied on HAPI FHIR, Airflow ETL pipelines, and a GraphQL gateway, with extensive automated testing protecting data integrity throughout.