Back to Principal Investigator at AI/Hub, Durham College

Home-Care Voice Assistant

Prototyped an interactive voice bot that helps nurses complete routine patient check-ins more efficiently.

NLPHealthcareVoice UX

Project Details

Home-care nurses were spending significant time on routine calls, so in collaboration with clinical stakeholders we designed a conversational assistant that captures key health indicators and escalates when required. A pilot showed a 22 percent reduction in call duration while maintaining positive patient feedback, and nurses appreciated reclaiming time for direct care. The prototype combined Dialogflow, TensorFlow TTS, and Twilio Voice, with iterative usability testing guiding refinements.

Key Achievements

  • Secured grant funding to explore a production-grade rollout based on pilot results.
  • Project featured in local media coverage of technology innovations in community care.